Shipping policy
Last Updated: 1 June 2026 Amoura Jewellers — amourajewellers.com
Shipping Rate
UAE
| Order Value | Shipping Fee |
|---|---|
| Below AED 120 | AED 15 flat rate |
| AED 120 and above | FREE |
GCC — International
| Country | Below AED 100 | AED 100–199 | AED 200–299 | AED 300+ |
|---|---|---|---|---|
| Saudi Arabia | AED 70 | AED 50 | AED 25 | FREE |
| Kuwait | AED 80 | AED 50 | AED 25 | FREE |
| Qatar | AED 80 | AED 50 | AED 25 | FREE |
| Oman | AED 70 | AED 45 | AED 25 | FREE |
| Bahrain | AED 70 | AED 45 | AED 25 | FREE |
All international orders are shipped DDP (Delivered Duty Paid) — no additional duties or taxes will be charged at your door.
Cash on Delivery (COD) is available for UAE orders only. International COD orders will be cancelled.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| UAE | 1–3 business days |
| Saudi Arabia | 4–7 business days |
| Kuwait | 3–6 business days |
| Qatar | 3–6 business days |
| Oman | 3–6 business days |
| Bahrain | 3–6 business days |
Please note:
- Orders placed on Saturday after 8am UAE time, and all orders placed on Sunday, will be dispatched on Monday
- Delivery times may vary slightly during holidays or high-demand periods
Saudi Arabia Customers Please include your National Short Address in Address Line 2 at checkout to ensure successful delivery.
When will my order be processed?
- Standard orders are processed within 1-2 business day (excluding weekends & public holidays)
- You'll receive a confirmation email once your order is on its way
Order Packing & Proof (International Orders)
All international orders are packed on video before dispatch. This serves as proof that your order left us in perfect condition and is used solely for dispute resolution if needed.
Tracking & Confirmation
- You'll get a shipping confirmation email as soon as your order is dispatched
- Our delivery partners may require a signature, OTP, or photo upon delivery
- If you're unavailable at delivery, re-attempts can be arranged directly with the courier
Address Accuracy
Please double-check your shipping address and phone number at checkout. We are not liable for orders delivered to an incorrect address due to customer error.
Delays & Exceptions
We are not responsible for delays caused by couriers, customs clearance, or incorrect address details. If your package hasn't arrived within:
- UAE: 7 business days
- International: 14 business days
Email us at amouracustomers@gmail.com and we'll look into it.
Damaged or Missing Package?
Contact us within 48 hours of delivery with:
- Clear photos of the outer packaging and the product
- Your order number
If your order appears lost, we'll help you file a claim or arrange a replacement.
Need help?
WhatsApp: +971 565328286
Email: amouracustomers@gmail.com
— we're happy to help!